Frequently Asked Questions
We know that shopping online is a blessing and a curse. We get it. So, below are the most common questions and answers, but don't hesitate to give us a ring if you still need help!
• Do you have a store location?
Yes, our storefront is located at 1433 Market Street in the Market District of Tallahassee. Our phone number is 850•894•8737 and our store hours are Mon-Fri 10am-6pm and Saturdays 10am-4pm. If you ever find yourself on I-10 in the panhandle of Florida, take exit 203 and we are just north on the left- we'd love to see you!
• Can I place an order by phone?
Yes, we know you may not always see exactly what you want on the website, so we are here to help you! We are a team of about six people, so you will get a REAL person on the phone and we will figure out exactly what you need!
• How long does it take to process my order?
We know you want your order fast and we strive to process all orders as quickly as possible. Personalized products are, well, personalized. So our hands have to touch the product in order for it to be made. Our standard production time is 6-10 business days plus shipping. During many times of the year, we get orders done much faster than this! All orders received after 12:00 pm Eastern Standard Time will be processed the next day.
• Do you offer a RUSH service?
If your item is time-sensitive, we suggest adding a RUSH fee. This moves your order to the top of the production schedule and will ship within 48 hours. We cannot offer RUSH service for orders with over 5 items. We also offer expedited shipping, if needed. PLEASE NOTE: We do not offer RUSH orders in the month of December and May.
• What shipping method do you use?
We ship USPS, Priority Mail for standard shipping and this typically takes 2-3 days. If you would like expedited shipping, please call us at 850•894•8737 and we can discuss options.
• Do you offer local pickup?
If you are in the Tallahassee area, you can select "local pickup" at checkout and no shipping will be charged. We will contact you when your order is ready for pickup at our store.
• I received my order and there is a mistake. What should I do?
Uh Oh! If the error is ours, we will replace your item immediately and ship it out to you right away. If the error was made at the time you ordered or on an approved proof, we will need to charge you for the replacement. We can offer you a 25% customer courtesy discount on a reprint of stationery and invitations.
• What is your return policy?
Personalized items are created just for you and therefore, we are unable to accept any returns unless there is an error.
• Can I ship a gift to someone?
Yes, of course! You may choose to have the items you've purchased delivered to another address. Simply enter the address of the gift recipient at checkout. We will wrap your gift and we can include a small enclosure card too!
• I want to place a bulk order; do you offer discounts?
Yes, in many cases we are able to offer a discount if the items are exactly the same. We work with many sororities, schools, businesses and organizations- Please contact us to discuss the details!
• Can I purchase an item without personalization?
Yes, however pricing is the same with or without personalization.
• I have a crazy idea and wonder if you can make it?
We love crazy ideas and if we can create something for you, we usually will! Call us to discuss the details!